Operating from 100+ countries, the client is a large CRO managing multiple projects at the same time across large numbers of dispersed study sites.
Challenges to Solve
The key challenges faced by the CRO were the creation of large volumes of binders, personalised by research site. Each binder contains hundreds of pages and tab dividers. These require consistent high-quality printing and timely delivery across the globe; maintaining brand standards, assuring compliance, and meeting quality standards. Additional requirements include on-brand, personalised materials such as patient information packs, trial supplies, event merchandise, and marketing collateral.
The client is highly regarded with a strong brand and respected reputation. As a result, they require consistency and maintenance of brand standards throughout all digital or printed files. Yet document creation, printing, and brand management was carried out by a variety of personnel at individual sites using multiple vendors thus impacting quality assurance and risking timescales.