FAQs: Working with docs242025-02-03T09:28:52+00:00

Frequently Asked Questions

Working with docs24

Why are there blank pages in my print proof?2025-01-13T16:07:14+00:00

Our in-house artworking team are experts in collating clinical trial documentation. These blank pages represent the reverse side of a printed sheet. Whether it be double-sided or single-sided printing, we will ensure the materials arrive on site exactly as requested. 

What countries can you deliver to?2025-01-21T15:30:41+00:00

Through our global vendor network, we produce materials in the UK and US and distribute to 75+ countries. Shipments in North America will be delivered by FedEx, and ROW shipments by DHL. We are constantly growing and expanding our reach across the globe to ensure essential clinical trial documents arrive safely, securely, and on time. 

What are the turnaround times for delivery?2025-01-20T14:20:52+00:00

docs24 offers a unique, print-on-demand service, meaning there are no up-front print production costs and costs of document storage. 

  • Upon site request, a print proof is returned to project teams in 48 hours. Upon approval, the print, collation and fulfilment of patient materials is within two working days. 
  • Distribution to site of initial order within four working days.
  • End-to-end turnaround of 8 working days.
  • Following on orders will be within 5 working days.

Express shipping options are available for tighter deadlines, and we recommend submitting your request at least 10 working days prior to an SIV. Share your site-roll-out plan at the outset of your project and your Account Manager will advise the best options and help you keep on track. 

I’m having a technical difficulty. Who can I contact?2025-01-13T16:13:53+00:00

Any one of our team members will be happy to help resolve the issue as soon as possible. Please direct technical or process-related questions to enquries@docs24.co.uk. Describe your issue in detail, including screenshots wherever possible. We’ll do our best to make sure things are running smoothly and save you time to focus on what matters most. 

How do I submit files for my request?2025-01-21T15:38:55+00:00

Simply follow the File Transfer link to docs24’s secure WeTransfer portal. Drag and drop your files – preferably in PDF – and submit to enquries@docs24.co.uk. You can include the study name and protocol number in the title, and a message with instructions. You will receive an email when your files are downloaded, and an Account Manager will respond to your enquiry within 24 hours.  

How do I request a quotation?2025-01-21T15:27:48+00:00

We would love the chance to support you, whatever your enquiry may be. Contact us at enquries@docs24.co.uk and a member of our expert Account Management team will be in touch. They will share a Project Specification form where you can detail your requirements and the full scope of your project. Please include known SIV dates, country and site locations, as well as page counts and printing instructions.

Can you supply XYZ?2025-01-13T16:08:59+00:00

Whether it be clinical trial and patient materials or exhibition and support materials, we’ve got it covered. Our Digital Sample Library showcases our vast range of materials. See something you need? Can’t find what you’re looking for? Contact enquries@docs24.co.uk and speak to one of our expert Account Managers. 

Can you provide site-specific binders?2025-01-20T16:21:22+00:00

We help you save time across your entire project by managing your binder content. Our digital binder creations contain all core, country, and site-specific documentation that will be printed as and when it is needed.  

Can you deliver directly to sites?2025-01-20T14:25:07+00:00

We currently manage the documents for over 725 global clinical trials and distribute content to over 9,000 clinical sites. Whether it be binders, patient recruitment and communication or marketing materials, we’ll ensure it arrives in perfect condition and ready to use. 

Go to Top